Support — Qarib

Qarib is a calm prayer-times companion for Android and iOS. There are no accounts and no sign-in — everything lives on your device.

Contact us

Questions, problems, or feedback — email ayaz@gumbustudios.com and we’ll get back to you. Telling us your device model and OS version helps us help you faster.

Common questions

My prayer times look wrong

Prayer times depend on your location and on the calculation method used by your local community. In Settings:

Check Location → City is correct.
Try a different Calculation method (Umm al-Qura, ISNA, MWL, Egyptian, Karachi).
Switch Asr calculation between Standard and Hanafi.
Still a minute or two out? Use Time adjustments to fine-tune each prayer.

How do I change my city?

Settings → Location → City. You can use your device location or type a city name. Prayer times, qibla, notifications and widgets all update straight away.

I’m not hearing the adhan

Make sure Adhan notifications is on in Settings, and that notifications are allowed for Qarib in your device settings.
Check Adhan sound isn’t set to Silent.
Check your device isn’t in silent / Do Not Disturb / Focus mode.
On iPhone: the notification plays a short call to prayer — this is a limit of iOS, which caps notification sounds at 30 seconds. Open the app to hear the full adhan.

I bought “Remove Ads” but the ads are back

The purchase is tied to your store account, not to the app’s data — so after a reinstall or on a new phone, open Settings → Remove ads → Restore Purchases. Your purchase will be restored at no charge. If it doesn’t restore, email us with the store account you purchased with.

I’m getting a new phone — how do I keep my streak?

Because Qarib keeps everything on your device and never uploads it, you move your data yourself:

On the old phone: Settings → Backup & Restore → Export backup, and save or share the file.
On the new phone: Settings → Backup & Restore → Restore from backup, and pick that file.

Keep the file private — it contains your settings and your Kids PIN. Your “Remove Ads” purchase is not in the backup; use Restore Purchases for that.

The qibla compass seems off

Hold the phone flat and away from metal, magnets, cases with magnets, and speakers, then move it in a figure-eight to recalibrate the compass. Qarib uses your device’s compass sensor; if the device has no compass, the app still shows the qibla bearing and distance.

I forgot the Kids mode PIN

The PIN is stored only on your device — we have no way to look it up or reset it for you. If you’re locked out, reinstalling the app clears it, but that also clears your data unless you have a backup file saved.

Does Qarib work offline?

Yes. Prayer times, qibla and the daily surah are all calculated and stored on your device. An internet connection is only used to look up a city name you type, and to load the banner ad.

Privacy

Qarib has no servers, no accounts, and no analytics. Your location and your prayer log never leave your device. Read the full Privacy Policy.

May it help you draw near.